Get 10% off your first order by using the code "shopfilosofee".

We strive to deliver your every purchase both swiftly and securely. At checkout, you’ll be presented with various shipping options depending on the item, your location, and your desired delivery speed.

Shipping:

Shipping Options Delivery Time Price
Economy Shipping Delivery in 4 – 7 working days R80
Standard Shipping Delivery in 3 – 5 working days R120
Express/Overnight* Delivery in 1 – 2 working days R150
  *The overnight option will depend on the client’s location.  

Free Shipping

Orders exceeding R1000 qualify for free standard shipping!

International Shipping

We offer international shipping, but costs vary depending on your location, chosen delivery speed, and the items themselves. To ensure the most accurate quote, please contact us with your desired destination and items.

Returns and Exchange Policy

Returns & Exchanges

We want you to be thrilled with your purchase. If, for any reason, you’re not satisfied, we offer returns and exchanges under the following conditions:

Return Window:

  • Stickers: 2 days from receipt of order.
  • Apparel: 7 days from receipt of order.

Eligible Returns and Exchanges:

  • Defective Items: If an item arrives damaged or malfunctioning, we’ll gladly offer a replacement or full refund.
  • Incorrect Items: If you receive an item different from what you ordered, we’ll send you the correct item or provide a full refund.
  • Apparel: Clothing can be returned or exchanged if it’s defective, incorrectly sized, or has poor print quality. Please note, that items worn beyond the first try-on cannot be returned.

How to Return an Item:

  1. Contact Us: Let us know about the issue with your order by contacting us.
  2. Verification: We may request a picture or video of the problem to expedite the process.
  3. Return Method: Depending on the situation, we might arrange for a collection of the item or provide instructions for return shipping.
  4. Resolution: If a replacement is requested, we’ll send it out as soon as possible. If a refund is chosen, it will be processed within 2-5 business days.

Please note: Used stickers cannot be returned unless truly defective.

We’re committed to providing a smooth and efficient return or exchange experience. Should you have any questions, please don’t hesitate to contact us.